Legal

Privacy Policy

How MRH Hospitality collects, uses and protects personal data.

Who we are

This policy explains how MRH Hospitality (“we”, “us”) collects and uses personal data when you visit this website or enquire about our services.

For the purposes of UK data protection law the data controller is MRH Hospitality, [registered address], company number [00000000]. If you have any questions about this policy, email accounts@mrhhospitality.co.uk.

What we collect

Information you give us. Your name, company, email address, telephone number and the details of the enquiry you send through our contact form or by email.

Information collected automatically. Technical data such as your IP address, browser type and the pages you visit, recorded by our hosting provider and by any analytics we use.

How we use it

To respond to your enquiry and prepare a quotation.
To provide and administer the logistics services you instruct us to carry out.
To keep the records we are required to keep for customs, carriage and accounting purposes.
To maintain the security of this website and improve how it works.

Our legal basis

Legitimate interests — responding to enquiries and running our business.
Performance of a contract — carrying out the services you have instructed.
Legal obligation — customs, tax and transport record keeping.
Consent — where you have given it, for example to receive marketing.

Who we share it with

We share personal data only where it is needed to deliver the service you have asked for — for example with carriers, customs agents and our overseas partner depots — or where we are required to by law. We do not sell personal data to anyone.

Where a shipment involves a country outside the UK, the data needed to complete that movement may be transferred there.

How long we keep it

Enquiries that do not lead to a job are kept for [12 months]. Records connected to a shipment are kept for [6 years] in order to meet customs, carriage and accounting requirements.

Your rights

You have the right to ask for a copy of the personal data we hold about you, to have it corrected or erased, to object to or restrict how we use it, and to ask us to transfer it elsewhere.

To exercise any of these rights, email accounts@mrhhospitality.co.uk. We will respond within one month.

Cookies

This site uses cookies that are necessary for it to function. If analytics or marketing cookies are added, this section will be updated to say so. You can block or delete cookies through your browser settings, although parts of the site may then not work as intended.

Complaints

If you are unhappy with how we have handled your personal data, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk.

Changes to this policy

We may update this policy from time to time. This version was published on [date].